Customer friendly and efficient returns processing.
We inspect and qualify goods according to your specifications, restock them or return them to you ready for shipment. With our customer-friendly and efficient processes, we ensure rapid customer relief and minimal clarification efforts.
Efficient returns management made easy
1. Incoming returns
2. Testing & qualification
3. Refurbishment
4. Refund
5.1 Storage
5.2 Delivery
1. Incoming returns
Your customers can simply send their returns to one of our returns centres using a carrier of their choice. Your company is the recipient address. Whether B2B or B2C, we bundle and process returns from various sales channels at our locations.
2. Testing & qualification
Our professional teams check your returns for completeness and quality. The quality classification and qualification of the items is based on your criteria. If you wish, we can resolve any disputes with you quickly and efficiently using our digital dispute tool.
3. Refurbishment
We are also happy to refurbish your returns on request. Do you want your returns to be washed, ironed, mended or even cleaned with special products and tools? Would you like to have your products re-tagged? No problem. We will make sure that your items are of the best possible quality for resale.
4. Refund
We process your returns data digitally and fully automatically. Depending on the interface, you benefit from daily or real-time data synchronisation. Thanks to the fast data exchange, refunds can also be arranged within 24 hours of receipt of the goods.
5.1 Storage
If you are a fulfilment customer, we will store your items with us again ready for dispatch. Your items are then ready for resale. Products that we can no longer sell can be disposed of, recycled or donated at your request.
5.2 Delivery
If you operate your own warehouse, we palletise your returns and send them back to you at regular intervals. We also take care of all customs formalities.
How you and your customers benefit
Here are just a few
Restocking in the shortest possible time
Today, returns are an important part of the competitiveness of online stores. As part of our fulfillment services, we also handle your returns processing and ensure that your goods are quickly unloaded and restocked. We support you in setting up the processes and accompany you flexibly on your path to success. Your satisfaction is our goal.
Fast relief thanks to local addresses
Returns are also an important part of international business. With local returns locations, you can offer your foreign customers more convenience when returning their goods. As part of our cross-border offering, we also take care of your returns process on site and send your products back to your central warehouse ready for sale. Of course, we also take care of all customs formalities and refund applications for you.
Returns processing for On
The Swiss premium sports brand On has been relying on extensive returns processing and preparation at MS Direct since 2023. The idea: products that are put back on sale should be as good as new.
A few advantages of our returns solution for you
Manage returns data, quality assurance and clarification cases simple and digital
Real-time returns data & quality assurance
Real-time data via API
Real-time feedback on processed returns, including Returns status, categorization and reasons for returns.
Standardized processes
Error-free returns handling thanks to step-by-step processing and consistent quality.
Quality assurance through knowledge
Our e-learning program provides our employees with all the knowledge they need for the relevant processes.
Clarification cases solved quickly
Process clarification cases quickly
Recording of critical cases that require feedback, real-time overview of open cases and fast, customer-oriented solution finding.
Finding solutions quickly
Quick identification and analysis of clarification cases based on photos and short processing times.
Measures directly on site
Corrective measures can be carried out directly on site after consultation with you.
More about our products and services
