We take care of your returns
Relieve customers within 24 hours
Understandable, the customer wants his money back as soon as possible.
Our returns solution is fully integrated thanks to standardized data exchange. The returns are always processed on a daily basis.
Goods always reach you ready for dispatch
Of course you want your items to be available again immediately.
After our optional classification, your items will be prepared for return transport.
MS Clarify for processing clarification cases
That's it
critical cases clear cases
will.
With the help of MS Clarify, a timely decision can be made in critical cases using a simple cell phone photo.
How it works
Tested, qualified and back in stock
1.
Packages are sent to our address by the customer.
2.
All items are checked and recorded.
3.
The goods are qualified according to your specifications.
4.
Your customer will be directly relieved thanks to the interface to your shop.
5.1
Items are stored at MS Direct ready for shipment.
5.2
The items are returned to your warehouse ready for shipment.
We will help you to reduce your returns rate
Reduce the return rate by up to 10%
We all follow certain behavioral patterns.
With behavioral change incentives supported by artificial intelligence, returns can be avoided in advance. And this in such a way that the customer never sees it as a disadvantage.
AI
Together with dr Thilo Pfang from behamics we offer you a tried and tested way to significantly improve your conversion and return rates with behavioral science and artificial intelligence.
Would you like an example?
Here you see what will happen,
if the marker bestseller is replaced by the number of likes.
If you are a pure fashion provider, your conversion rate will probably improve by 13%.
Bestseller
5
Sounds exciting?
Fill in the fields on the right and we will get in touch with you to see how we can support you!
Not convinced yet?
There's a lot of know-how to download here
Solution Returns Management
Topic Behavioral Economics
Partner behamics AG
