We take care
of your returns
Relieve customers within 24 hours
Understandably, the customer wants his money back as soon as possible.
Our returns solution is fully integrated into the customer system thanks to standardised data exchange/use. The returns are always processed on a daily basis, which means that the customer gets his money back as quickly as possible.
The goods always arrive ready to be shipped
Because of course you want your articles to be available again immediately.
Depending on the setup, the items can be made available again directly during returns processing or are prepared for return transport in the cross-border area.
MS Clarify for the processing of clarification cases
With the help of MS Clarify, critical or ambiguous cases can be exchanged by means of a simple mobile phone photo and a timely decision can be reached.
checked, qualified and back in circulation
Parcels are sent by the customer to our address.
Article checking and recording
Qualification of the goods according to your specifications.
Direct customer relief thanks to the interface to your shop.
Storage for further use directly from our warehouse.
Return to your warehouse.
We help you to
reduce your returns rate
Reduce returns rate by up to 10%
We all follow certain patterns of behaviour, we can use that.
With behavioural change incentives supported by artificial intelligence, returns can be avoided in advance. And this in such a way that the customer will never see it as a disadvantage or user-unfriendly.
Want an example?
Here you can see what happens
if the marker "Bestseller" is replaced by the number of "Likes".
If you are a pure fashion retailer, your coverage rate will suddenly improve by 13%.